Sales and Refund

Sales and Refund Policy for Castlly Marketplace

Last Updated: 15 February 2025

Thank you for using Castlly Marketplace ("we," "us," "our"). This Sales and Refund Policy outlines our guidelines for purchases, sales, and refunds on our platform.

Sales Policy:

  1. Product Listings: Creators and entrepreneurs can list their apps, stores, and business services on Castlly Marketplace for sale. Sellers are responsible for providing accurate product descriptions, pricing, and terms of sale.
  2. Payment Processing: Transactions on Castlly Marketplace are processed securely through our payment gateway. Buyers can make purchases using various payment methods available on the platform.
  3. Contractual Obligations: By purchasing a product or service on Castlly Marketplace, buyers agree to the terms and conditions set by the seller. Sellers are expected to fulfill their contractual obligations and deliver products/services as described.
  4. Feedback and Reviews: Buyers are encouraged to leave feedback and reviews for sellers based on their purchase experience. Constructive feedback helps maintain the quality of products and services on our platform.

Refund Policy:

  1. Refund Eligibility: Refunds may be issued in cases where the product/service is defective, not as described, or fails to meet the buyer's expectations. Buyers must contact the seller directly to request a refund.
  2. Refund Process: Sellers are responsible for processing refunds for eligible cases. Buyers must provide valid reasons for the refund request and may be required to return the product/service in its original condition.
  3. Dispute Resolution: In the event of a dispute between a buyer and seller regarding a refund request, Castlly Marketplace may step in to mediate and facilitate a resolution.
  4. Refund Timeframe: Refunds are typically processed within a reasonable timeframe after the refund request is approved. The exact refund processing time may vary depending on payment methods and financial institutions.

Additional Terms:

  1. Digital Products: Due to the nature of digital products and services offered on Castlly Marketplace, some purchases may not be eligible for refunds. Buyers should review product descriptions and terms carefully before making a purchase.
  2. Non-transferable: Purchases made on Castlly Marketplace are non-transferable and cannot be resold or redistributed without permission from the seller.
  3. Modification of Terms: Castlly Marketplace reserves the right to update or modify the Sales and Refund Policy. Any changes will be communicated to users through our platform.

By using Castlly Marketplace, you agree to abide by the terms and conditions outlined in this Sales and Refund Policy. If you have any questions or require further assistance, please contact us at [email protected].

Thank you for being a part of Castlly Marketplace and supporting our community of creators and entrepreneurs.